Jira Service Management

{"xsrfToken":"8dcdb620f9eb07d8bcddaf66ab3f6deb13cd7258_lout","branding":{"id":"1","key":"cs","name":"Kaffelogic Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e46b17c4-9e7c-48a7-b11e-5926e3fc151c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGViMmIwNi05MjlmLTQxNTktYTMxMS03ODE5MmFlYjBkZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0NmIxN2M0LTllN2MtNDhhNy1iMTFlLTU5MjZlM2ZjMTUxYyI6WyJyZWFkIl19LCJleHAiOjE3MzU4NjUwODMsIm5iZiI6MTczNTg2NDQ4M30.c5Q2YmGTTDS-HebLWdu2M-qBBpodZ45D_BW7-C58SPw&client=1deb2b06-929f-4159-a311-78192aeb0de2&mode=fit","logoId":"e46b17c4-9e7c-48a7-b11e-5926e3fc151c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Kaffelogic Support ","sharedPortalName":"Kaffelogic Support","userInitialAnnouncementHeader":"Please attach logs","userInitialAnnouncementMessageWiki":"If you are asking for technical support, please attach as many recent roast log files as you can. These should be *.klog files taken from your roaster sync folder. Attaching these files will help us give you a speedy response.","translations":{"en-US":{"helpCenterTitle":"Welcome to Kaffelogic Support ","sharedPortalName":"Kaffelogic Support","announcementHeader":"Please attach logs","announcementMessage":"If you are asking for technical support, please attach as many recent roast log files as you can. These should be *.klog files taken from your roaster sync folder. Attaching these files will help us give you a speedy response.","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#90959a","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10003,"serviceDeskId":1,"name":"Kaffelogic Help Desk","description":"Welcome! Use the search button (above) to find answers in our support wiki. If you cannot find what you are looking for then raise a request for help using the options below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"21","name":"Inquiry","descriptionHtml":"","callToAction":"Inquiry","introHtml":"A request for product information or a question about purchasing.","icon":10491,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10492,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1],"key":""},{"id":"2","name":"Sales and shipping questions","descriptionHtml":"","callToAction":"Sales and shipping questions","introHtml":"Choose this if you have questions about sales, orders, or shipping.","icon":10536,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"22","name":"Technical support - advice or help","descriptionHtml":"","callToAction":"Technical support - advice or help","introHtml":"I want advice or help with using my roaster.","icon":10482,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[1],"key":""},{"id":"1","name":"Technical support - fault","descriptionHtml":"","callToAction":"Technical support - fault","introHtml":"My roaster has developed a fault, or there is a fault with Kaffelogic Studio.","icon":10520,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://kaffelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[21,2,22,1,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e2b2119d-c382-30d7-b9da-83aea11557cc","appLinkName":"System Confluence","appLinkUrl":"https://kaffelogic.atlassian.net/wiki","spaceKey":"RWK","spaceName":"Kaffelogic Help","spaceUrl":"https://kaffelogic.atlassian.net/wiki/spaces/RWK","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1,"kbLinkDomainURLs":["https://kaffelogic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZGViMmIwNi05MjlmLTQxNTktYTMxMS03ODE5MmFlYjBkZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU4NjU2ODMsIm5iZiI6MTczNTg2NDQ4M30.6Ap2j6onOyTALfpgGf6otYeSB0di65zwmrGFsYjdWLo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1deb2b06-929f-4159-a311-78192aeb0de2","tokenDurationInMins":20}},"kbPage":{"id":11632867,"title":"Fan preview","url":"https://kaffelogic.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/11632867","space":{"key":"RWK","name":"Kaffelogic Help","id":5439493},"serviceDeskIds":[1],"appLinkId":"e2b2119d-c382-30d7-b9da-83aea11557cc","idInString":"11632867","projects":[{"projectId":10003,"serviceDeskId":1,"portalId":1}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kaffelogic","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8dcdb620f9eb07d8bcddaf66ab3f6deb13cd7258_lout","baseUrl":"https://kaffelogic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kaffelogic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1deb2b06-929f-4159-a311-78192aeb0de2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"57308198196d45088fa89fe977142473","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}