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If thermal dip errors occur during a standard test roast, the element is most likely faulty and needs to be replaced.
Some units manufactured in the first quarter of 2024 may show occasional spurious thermal dip warnings during normal roasts. If this happens, make sure your firmware is up to date (at least v7.11.8).
If you are in doubt about whether one of these faults might be present, contact customer support for assistance.
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